Find answers to common questions and get customer support.
FAQ01 / 02
Core Features — 3D Pain Mapping / AWV / Telemedicine01 / 04
3D Pain Mapping allows the user to pinpoint pain on their body using a 3D body model on their smartphone. This data is instantly shared with providers to provide a clearer diagnosis.
No. It works directly through the CyberMDCare App.
A yearly preventive health assessment covered by Medicare to detect risks early.
Yes. You can complete the AWV questionnaire in the app for your provider to review.
For non-emergency concerns, follow-ups, and reviewing RPM or 3D Pain Mapping results.
You can request a session directly in the app. If the app detects an abnormal vital reading, an option for a telemedicine appointment will appear automatically.
Remote Patient Monitoring (RPM)02 / 04
Eligible patients may receive one free device—blood pressure monitor, blood glucose meter, weight scale, or pulse oximeter.
Your device data syncs automatically and is shared with your provider in real time.
You and your provider receive immediate alerts, and a “Request Telemedicine” button appears.
Security & Privacy03 / 04
CyberMDCare uses multi-layer biometric authentication and HIPAA-compliant encryption.
Only with your explicit permission.
General Use & Availability04 / 04
Yes. You can still use 3D Pain Mapping, Telemedicine, and AWV.
Some features—such as Telemedicine—depend on local regulations.
Yes. The platform operates 24/7. For emergencies, contact local emergency services.
Your provider can issue an electronic prescription for pickup at your preferred pharmacy.
Customer Support02 / 02
Need help with your account, devices, or app features? Our support team is here to assist you with any technical or service-related issues.
Report issues related to login, device connection, or app performance.
Help with biometric login, password resets, and privacy settings.
Guidance for malfunctioning RPM devices or replacement requests.
For questions not covered in the FAQ.
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